Help & support
Something not working, or an idea for zakar? Send a message here or email us. Quick answers to the common questions are below.
Contact us
Email hello@myzakar.app, or write to us here.
Quick answers
My notes don't show up on another device
Sign in with the same account on every device: the same email, or the same Google or Apple sign-in. Your notes sync through that account on the web at use.myzakar.app, on Android and on iPhone.
What does Magic Sort send to AI?
When a note is sorted, its text is sent to Google's Gemini models, through zakar's server, to be organized into a clean note. The same goes for a voice note's recording, a translation, and the notes Ask zaki answers from. Nothing is sent otherwise. With end-to-end encryption on, the copy zakar stores stays encrypted, but sorting still needs the words, so a note you sort is sent as plain text. You can turn off automatic sorting in Settings. Our privacy policy has more.
How do I get a copy of my notes?
On the web, open Settings → Data and choose Export all notes. You get every note as Markdown, HTML or JSON, and the same screen can import them again.
Reminders don't ring
- Allow notifications for zakar in your phone's or browser's settings.
- On Android, also allow Alarms & reminders for zakar, so reminders ring on the minute.
- On the web, alerts arrive while a zakar tab is open; Settings shows how to unblock them if your browser blocked them.
I forgot my password
On the sign-in screen, choose Reset password on the web, or Forgot password? on Android and iPhone, and we'll email you a link to set a new one. If you signed up with Google or Apple, sign in with that button instead.
How do I delete my account?
Open Settings → Account and choose Delete account, on the web, Android or iPhone. It permanently deletes every note, your profile and your encryption key, and it can't be undone, so export your notes first if you want a copy.